Green Evolution provides a variety of services specifically for utilities and program administrators.

Program Design, Implementation, and Evaluation

Green Evolution’s team has worked passionately on the design, launch, implementation, management, and evaluation of dozens of demand side management (DSM) programs for utilities across North America. As distributed energy resources (DERs) such as distributed generation, demand response, energy storage, electric vehicles, and energy efficiency become increasingly integrated with the grid-level management of energy infrastructure, utilities will be in a position to administer programs to help ensure these services reach customers as effectively as possible. Green Evolution can provide technical assistance and strategic consulting on all aspects of DER programs to maximize program performance and customer satisfaction and achieve goals and outcomes.

Customer Experience

Green Evolution has deep experience and expertise building, managing, and improving utility customer experience (CX) initiatives and contact center / call center / customer service representative (CSR) teams. By providing effective training to CSRs and management staff on topics including customer experience, behavioral science, and relevant technical topics, Green Evolution can help drive demonstrable improvements in key areas like customer satisfaction and program participation rates. Green Evolution also consults with management staff on operational details including customer journey mapping, omnichannel communications strategies, data management, implementing the right key performance indicators (KPIs), technology tools, and team leadership to improve organizational outcomes and reduce turnover.

Marketing, Education, and Outreach

Green Evolution can design and implement marketing, education, and outreach (ME&O) services that deliver maximized and measurable results. Applying deep experience and best practices from programs across North America to the specific needs of a particular program, Green Evolution works with clients to develop a marketing plan and scope of marketing tactics best-suited for each project and territory from a comprehensive list of options we have developed. Recommended tactics are informed by behavioral science research and include the principles of Community Based Social Marketing (CBSM). We then manage effective marketing campaigns according to the marketing plan and industry best practices. Our data-driven approach emphasizes customer experience, identifies and removes barriers to participation, clearly communicates benefits to participation, and leverages opportunities to cross-promote multiple programs and maximize the impact of marketing budgets.

Workforce Education and Training

Green Evolution understands the importance of a skilled workforce to achieving our energy and climate goals and supporting our communities. We also understand that workforce development programs need to be designed thoughtfully and implemented expertly in order to maximize their effectiveness. With deep experience in workforce development and workforce education and training (WE&T) for energy efficiency and green jobs, Green Evolution can provide design, implementation, training, speaking, advising, and consulting on initiatives to create pathways to meaningful careers in sustainability.

Contact us to discuss your goals.

Green Evolution offers a variety of services to government agencies of any size.

Sustainability Planning, Programs, and Initiatives

Whether your agency is looking to implement internal initiatives to improve the sustainability performance of your operations or external programs to provide resources to help your community be more sustainable, Green Evolution can help. We have experience with an array of program areas including waste reduction, sustainable purchasing, energy efficiency, green building, transportation, and more.

Ordinances

If your agency is considering adopting an ordinance to drive a sustainability outcome, Green Evolution can help develop the details of the ordinance requirements in coordination with key stakeholders, solicit community feedback, conduct research and review of similar ordinances that can serve as precedent, develop express findings to serve as the basis for local amendments to state codes, facilitate the necessary approvals from relevant state agencies, develop council agenda reports, attend key meetings as an expert resource, shepherd the ordinance through the adoption process, and support post-adoption implementation efforts. Green Evolution can provide technical assistance in support of the development of a variety of ordinances, including but not limited to:

• Green Building / Resource Efficiency (Energy, Water, Waste, etc.) for New Development and/or Existing Buildings
• Reach Codes / Local Amendments to State Codes
• Water Efficient Landscape Ordinances (WELOs)
• Solid Waste Management (e.g. Garbage, Recyclable Materials, Organic Materials, Construction and Demolition (C&D) Debris, Bulky Items)
• Plastic Foodware Bans
• Plastic Bag Bans
• Gas-Powered Leaf Blower Bans

Solid Waste Management

Green Evolution has deep experience in solid waste management and provides a variety of support services to help government agencies cost-effectively maximize waste diversion. Services include:

• Planning (Zero Waste Plans, Strategic Plans, etc.)
• Franchise Agreement Development and Management
• Program Design and Implementation (Recyclables, Organic Materials, Construction & Demolition Debris)
• Community Outreach and Public Education
• Procurement Assistance
• Performance Reviews (franchised or municipal collection operations)
• Rate Reviews

Climate Action and Climate Adaptation

In concert with strategic partners, Green Evolution provides technical assistance in the development and implementation of Sustainability Plans, Climate Action Plans, greenhouse gas inventories, and climate adaptation initiatives. As communities become increasingly impacted by climate change, it becomes increasingly important for communities to identify the specific risks to which they are susceptible and take action to minimize the impacts of those risks. Green Evolution provides analysis, planning, and implementation to help get your community prepared.

Workforce Development for Green-Collar Jobs

Green Evolution has served on workforce development advisory committees and delivered trainings and speaking engagements to displaced workers about transitioning to careers in sustainability. We are passionate about the growth of sustainability services and enjoy helping communities help workers transition to meaningful and socially valuable careers.

Contact us to discuss your goals.

Sustainability Consulting

No matter what type of organization you represent, Green Evolution provides strategic sustainability consulting to help you:

• Improve “triple bottom line” economic, social, and environmental performance
• Save money
• Gain competitive advantage
• Reduce downside risks
• Increase upside benefits

While every organization is different and we give all our clients the individual attention they deserve, the following approach can help you understand the process of your evolution:

• Develop a clear strategy based on your current situation and goals
• Educate your stakeholders on key issues
• Implement your strategy to make it happen
• Measure your progress to track your performance and refine your goals
• Communicate your accomplishments

Support services include:

• Sustainability plan development and related change management support
• Environmental, Social, and Governance (ESG) strategies
• Calculating Sustainable Return on Investment (S-ROI or ROSI) to monetize the benefits of sustainable practices
• Measuring and managing environmental impacts using the CDP global disclosure system
• Analyzing and reporting on sustainability performance in accordance with the GRI Sustainability Reporting Standards
• Implementing Sustainability Accounting Standards Board (SASB) standards to communicate financially-material sustainability information to investors
• United States Green Building Council (USGBC) LEED certification projects
• Zero waste facilitation
• Stakeholder engagement
• Custom sustainability initiatives

Business Development For Sustainable Organizations

If your organization offers a sustainability product or service, Green Evolution can leverage its deep industry experience and resources to help you identify and pursue growth opportunities and help you succeed.

Training And Certification For Building Professionals

Green Evolution provides training for building professionals on how to incorporate building performance into your business model. Understanding building science, addressing buildings as systems, identifying the true root cause of your customers’ problems, and offering a more comprehensive scope of services can help you provide a higher level of service to your customers, sell larger projects, identify new sources of revenue, access incentive programs, and gain competitive advantage in an evolving market where customers are demanding more from their contractors. Green Evolution also provides training and certification for Building Performance Institute (BPI) certifications. Our solution includes an online, self-paced training module for the theoretical portion of the training, a day of field training for the practical portion of the training, and in-person proctoring of online and field exams.

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Consulting on Industry Market Dynamics

For private equity firms and other investors conducting due diligence on opportunities in the sustainability and energy industries, Green Evolution can provide advice on market dynamics and industry trends that can help your team make informed and intelligent decisions. Green Evolution fully adheres to strict confidentiality protocols in all consultations.

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Part of what sets Green Evolution apart from other sustainability consulting companies is our attention to the residential sector. Every day, we are all faced with many choices that have a direct impact on our health, environment, and community. To make matters more confusing than they already are, we are bombarded with greenwashing, environmental marketing claims like “natural” and “eco-friendly” that sound nice but are technically meaningless.

Green Evolution helps people make good on their good intentions to make the smartest decisions. After understanding your unique situation, goals, priorities, and budget, we serve as your trusted, expert partner to help you achieve your desired results. We work to maximize the positive outcomes on every project, including increasing quality of life, saving money, reducing environmental impacts, and reducing health risks.

Home Performance Assessments

Do you want to learn the most cost-effective ways to reduce your utility bills? Are you concerned about your home’s indoor air quality? Do you want to be sure your home isn’t presenting hidden hazards to your children? Green Evolution utilizes the principles of building science to analyze how your home is performing and provide you with a customized road map outlining the smartest solutions and most logical next steps.

Green Building Project Management

If you are about to embark on a home improvement project to make your home more sustainable and energy efficient, Green Evolution can manage your project. We assist with identifying appropriate contractors, reviewing bids and scopes of work, managing contractors, and ensuring that the project is completed utilizing best practices. You don’t have to worry about the process and can rest assured that you will achieve your desired results.

Personal Shopping

From small purchases like cleaning products to large purchases like a car or a home, Green Evolution has deep experience looking past the greenwashing and providing comparative analysis on the performance of products. You tell us which criteria are most important to you – health, environment, cost, aesthetics, etc. – and we tell you which products truly best meet those criteria and why.

Sustainability Consulting

If you are looking for expert advice on sustainability related topics, Green Evolution can help.

Contact us to discuss your goals.