Blog

The Cost of Customer Service

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Customer service is a core element of our work and our culture. By design, incorporating energy advising into energy efficiency programs streamlines the customer experience and offers property owners an independent expert watching out for their best interests. Furthermore, the ongoing follow-up creates the opportunity to build genuine relationships with real people.

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Lessons from Energy Efficiency Advisors: Getting Homeowners Onboard with Home Performance

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This article was originally written for homeenergypros.lbl.gov on July 16, 2014. You can find the original post here.

Homeowners are often aware of the different problems they experience in their homes: uncomfortable rooms, high utility bills, poor indoor air quality, etc. However, homeowners are generally unfamiliar with the concept of Home Performance, the Whole House approach, and how energy efficiency upgrades can address these concerns. We regularly hear these stories and find that by listening, asking the right questions, educating, and providing guidance, we can help homeowners feel comfortable with a whole home approach and help them address their concerns.

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